Privacy policy

Who I am

Parmar Tech Solutions operates at parmartechsolutions.co.uk. I provide computer repair and tech support in Sheffield S20 and the surrounding areas.

What information I collect

When you contact me through the website form, I collect:

• Your name
• Your email address
• Your phone number (optional)
• Details of your problem, as you describe it
• Any photo or screenshot you choose to attach (optional)

If you message me on WhatsApp or by email, I receive the details you choose to send.

Why I collect it

I only use this information to:

• Reply to your enquiry
• Give you a quote
• Contact you about your repair

I don't use your details for marketing without your clear consent.

How it is stored

Website form submissions are processed by Netlify Forms, a secure form handling service. I keep your contact information only for as long as needed to provide my services and respond to your enquiry.

Photos or screenshots you attach are used only to understand your problem. Please avoid including personal information such as bank details or passwords in any image. Attachments are deleted once your enquiry is resolved.

Who your information is shared with

I don't sell, rent or share your personal information. It may be processed by:

• Netlify, which hosts this website and processes the contact form (Netlify privacy policy)
• WhatsApp, if you choose to message me there

Your rights

Under UK GDPR, you have the right to:

• Access: ask for a copy of your personal information
• Rectification: ask me to correct anything inaccurate
• Erasure: ask me to delete your information
• Restriction: ask me to stop using your information
• Portability: ask for your information to be transferred
• Objection: object to how your information is used

To use any of these rights, contact me using the details below.

Cookies and third parties

This website doesn't use analytics or advertising cookies, and the fonts are hosted on this site rather than loaded from Google. The map on the home page is provided by Google Maps, which may set its own cookies when the map loads. Links to other websites are not covered by this policy.

Your data during a repair

• I use isolated, offline tools to stop malware spreading and to protect your data
• I back up to encrypted, offline storage before making system changes
• I never open your personal files, emails or documents unless a test needs it, and only with your permission
• I don't connect your device to the internet unless it's needed
• After the repair, I securely delete any temporary copies of your data

How long I keep information

• Enquiries: 12 months, for follow-up and warranty
• Service records: 24 months, for warranty and accounts
• Data from your device: deleted as soon as the repair is complete and the device is back with you

Changes to this policy

I may update this policy from time to time. Any changes will appear on this page with a new date.

Contact

• Email: info@parmartechsolutions.co.uk
• WhatsApp: 07478 003325

Complaints

If you're unhappy with how your information has been handled, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.